Welcome to Simply Shoe Store, where elegance meets comfort in every step. We’ve compiled a list of common questions to help you navigate your shopping experience with ease. Whether you’re curious about our shipping policies, return process, or our exquisite collections, you’ll find the answers below.

Product Information

What types of shoes do you offer?
We offer a wide range of styles to complement every occasion and preference. Our collections include Best-Sellers, Boots & Booties, Bridal, Casual, Clogs & Mules, DRIVING MOCCASINS, Espadrilles, Evening, Flats, Kitten Heels, Loafers & Oxfords, Made in Italy, New Arrivals, Out of office, and Pumps. We also categorize by heel height: 0-1 inch, 1-2 inch, 2-3 inch, and 3+ inch for your convenience.
Do you have shoes for special occasions?
Absolutely! Our ‘Bridal’ and ‘Evening’ collections are specially curated for those memorable moments, offering elegant and sophisticated designs.
What is the ‘Made in Italy’ collection?
Our ‘Made in Italy’ line features premium footwear crafted with exceptional Italian artistry and high-quality materials, representing the pinnacle of style and durability.

Ordering & Account

How do I place an order?
Simply browse our collections, select your desired style and size, and proceed to checkout. You will need to provide your shipping details and payment information to complete your purchase.
Do I need an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and enjoy a faster checkout experience in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Where do you ship?
We are proud to offer global delivery! However, we are currently unable to ship to some parts of Asia and certain remote regions.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery occurs within 10-15 business days after dispatch.
– Free Shipping: Available on orders over $50, shipped via EMS. Delivery occurs within 15-25 business days after dispatch.
All orders are processed and prepared for shipment within 1-2 business days.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey.

Returns & Exchanges

What is your return policy?
We want you to be completely delighted. If you are not satisfied with your purchase, you may return unworn items in their original packaging within 15 days of receipt for a hassle-free refund or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details. We will guide you through the simple process and provide you with the necessary instructions.
Are return shipping costs covered?
For international returns, the customer is typically responsible for the return shipping costs. Please contact us for specific details related to your location and situation.

Contact & Support

How can I contact you?
Our dedicated customer care team is here to help! For any questions regarding your order, delivery, or our products, please reach out to us via email at [email protected]. We are committed to ensuring your experience is as comfortable and elegant as our shoes.

Thank you for choosing Simply Shoe Store to be a part of your style journey. We are dedicated to bringing elegance directly to your doorstep.

Simply Shoe Store
3939 Deer Haven Drive, COLUMBUS, US 78934