Shipping Information
At Simply Shoe Store, we understand that elegant footwear deserves prompt and careful delivery. We’re committed to getting your beautiful new shoes to you as quickly and safely as possible.
Order Processing Time
All orders are processed within 1-2 business days after receiving your order confirmation. Please note that processing times may be slightly longer during promotional periods or holidays.
Shipping Methods & Delivery Times
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE (Orders over $50) | EMS |
Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your Simply Shoe Store purchase. If your shoes aren’t the perfect fit or don’t meet your expectations, we’re here to help.
Return Policy Details
- Return Window: 15 days from the date you receive your order
- Condition: Items must be unworn, in original condition, and in their original packaging
- Return Shipping: Customers are responsible for return shipping costs
- Refund Method: Refunds will be issued to your original payment method
Step-by-Step Return Process
- Contact Our Team: Email us at [email protected] with your order number and reason for return
- Receive Instructions: We’ll provide you with a return authorization and shipping instructions
- Package Your Items: Carefully pack the shoes in their original box and packaging
- Ship Your Return: Send the package to our return address using a trackable shipping method
- Confirmation: Once we receive and inspect your return, we’ll process your refund
Refund Timeline
After we receive your return:
- Processing Time: 3-5 business days for inspection and approval
- Refund Issuance: Refunds are processed immediately after approval
- Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution
Non-Returnable Items: For hygiene reasons, we cannot accept returns on slippers and intimate footwear such as the Patricia Green collection featured in our flats section, unless they are defective or damaged upon arrival.
Accepted Payment Methods for Refunds
We refund through the original payment method used for purchase. We accept:
- Visa
- MasterCard
- JCB
- PayPal
Need Help?
Our customer service team is dedicated to ensuring your Simply Shoe Store experience is exceptional. If you have any questions about shipping or returns, please don’t hesitate to contact us:
Email: [email protected]
Response Time: Within 24 hours during business days
Thank you for choosing Simply Shoe Store – where elegance meets comfort in every step.